Our Returns/Exchange Policy
Our refund policy dictates that given the hygienic issues with sex dolls, no returns will be accepted on any dolls that have been used. So please note that as soon as you have had sex with the doll, returning the doll for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.
The package can be returned only if it has not been previously opened. A 10% cancellation fee will be applied and deducted from the refund. Please inform us by email or via our online chat in advance if you wish to retract.
Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).
Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling.