Frequently asked questions

How long will it take to receive my doll?

It generally takes around 4-5 working days to manufacture the doll and another 6-7 working days for shipping. Please ask our friendly team to confirm before making an order as we are constantly monitoring turnaround times for each doll.

Will I need to pay any extra import taxes?

The short answer is NO! We pre-pay the taxes whenever possible, but some shipping companies do not offer this service. If by chance you are asked to pay additional import taxes, please contact us immediately and we will take full responsibility and pay this on your behalf.

I've found the same doll cheaper online, can you price match?

If the doll is on a reputable website then yes, we will do our best to price match. There are many knock-off dolls online but if you send us a link to the website, we can certainly check to see if the website is genuine.

How to buy a custom sex doll?

To customize a sex doll, you have two options. The first is to choose a pre-designed doll and scroll down the page where you will see a range of variables to choose from. This is best if you like one of our dolls but would like to make some minor changes.

To have a doll completely customized, please email us at [email protected] and we will assist you in creating the doll of your dreams!

What materials are your dolls made of?

We offer high quality TPE dolls. Our dolls are all waterproof and also have a flexible and fully articulated posable skeleton that will allow you to put them in any position you desire!

Is shipping really free?

Absolutely, yes! The price of the dolls include shipping so there are no extra costs!

Do you ship all over the world or only Australia?

We are based in Australia but will ship to most countries. There are some restrictions in certain countries so if you are unsure if we can ship to your location, please contact us before making a purchase.

How can I pay?

We use PayPal for payments as we find PayPal to be the safest option for online payments for BOTH parties. Please note you DO NOT need a PayPal account to use PayPal, you can also pay with a credit card.

If you would like to arrange another payment method, please email as at [email protected] and we’ll assist you however we can.

I am concerned about scammers; how do I know you are legitimate?

We understand that buying a sex doll involves quite a large transaction, and you may have concerned about the quality of the dolls. It is important to note that there are many scammers selling sex dolls online who will not send you what you ordered.

The majority of the dolls we sell are made by 6YE, a very reputable brand who only allow a handful of resellers to sell their dolls. As it stands, we are the only reseller in Australia and you can see proof of this on this page: http://www.6yedollglobal.com/buy.html

If you have any concerns whatsoever, please contact us!

Will anyone know what I am purchasing?

Absolutely not! All dolls are delivered in discreet packaging.

Do you accept returns?

We do not accept returns on items that have been used. Please refer to our full Returns / Exchange Policy Here.

Is there any warranty?

Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If your product or any part is damaged during shipping, please send photos to [email protected] and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.

If the problem was caused by us or our manufacturers we will take full responsibility.